Question 1

Are your products truly organic?

Accepted Answer

Organic practices, yes — third-party certification, not yet. Our products are grown and made using strict organic practices: no synthetic pesticides, no chemical fertilizers, no GMOs. We're working toward formal third-party certification; in the meantime, every batch goes through in-house lab testing, and we personally visit and vet every partner farm before we buy from them. Ask us anything about how your food is made — we're an open book.

Question 2

How fresh are your dairy products?

Accepted Answer

Our dairy products are produced fresh daily at our farm. Milk is collected twice daily, ghee is made using traditional methods, and dahi is prepared fresh every morning. We ensure that all products reach you within 24-48 hours of production for maximum freshness and nutritional value.

Question 3

What makes your ghee different from regular ghee?

Accepted Answer

Our ghee is made from pure cow's milk using the traditional bilona method, which involves churning curd and separating the butter before clarifying it. This slow, artisanal process preserves all the nutrients, vitamins, and healthy fats. Unlike commercial ghee, ours contains no preservatives or additives.

Question 4

How do I place an order?

Accepted Answer

You can place an order through our website, by calling our customer service, or via WhatsApp. We accept online payments through various methods including UPI, credit/debit cards, and net banking. Minimum order value is ₹500 for delivery.

Question 5

What are your delivery areas and charges?

Accepted Answer

We deliver across India, including Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad, Jaipur, Lucknow, Kanpur, Coimbatore and other major cities. Delivery charges start from ₹50 and vary based on distance and order value. Orders above ₹1000 qualify for free delivery. We also offer express delivery for urgent orders.

Question 6

How long does delivery take?

Accepted Answer

Standard delivery takes 24-48 hours from order placement. Express delivery (additional charges apply) can be arranged within 12 hours. All deliveries are made in insulated packaging to maintain product freshness. You will receive tracking updates via SMS and WhatsApp.

Question 7

What is your return and refund policy?

Accepted Answer

We stand behind our product quality. If you're not satisfied with any product, please contact us within 24 hours of delivery. We'll arrange for replacement or full refund. Products must be refrigerated and unused. Custom orders are not eligible for returns.

Question 8

Do you offer bulk orders for businesses?

Accepted Answer

Yes, we cater to restaurants, cafes, hotels, and retail businesses. We offer special pricing for bulk orders starting from 50kg. Please contact our business development team at orders@praviorganic.com or call +91 98765 43211 for customized quotes and arrangements.

Question 9

How should I store your products?

Accepted Answer

Milk and dahi should be refrigerated at 2-4°C and consumed within 2-3 days. Ghee can be stored at room temperature in a cool, dry place for up to 6 months. Khoa and sweets should be refrigerated and consumed within 3-4 days. Always check the packaging for specific storage instructions.

Question 10

Are your products suitable for people with dietary restrictions?

Accepted Answer

Our products are naturally gluten-free and contain no artificial additives. However, please note that our dairy products contain lactose. We recommend consulting with a healthcare professional if you have specific dietary concerns or allergies.

Question 11

Do you offer subscription services?

Accepted Answer

Yes, we offer convenient subscription services for regular customers. You can subscribe to daily milk delivery, weekly ghee supplies, or monthly dairy product packages. Subscribers get special discounts and priority delivery. Contact us to set up your subscription.

Question 12

How can I become a distributor or retailer partner?

Accepted Answer

We're always looking to expand our network of trusted partners. If you're interested in becoming a distributor or retailer, please email us at partnerships@praviorganic.com with your business details, location, and experience in the food industry. Our team will get back to you within 48 hours.

Frequently Asked Questions

Browse by Category

Are your products truly organic?

How fresh are your dairy products?

What makes your ghee different from regular ghee?

How do I place an order?

What are your delivery areas and charges?

How long does delivery take?

What is your return and refund policy?

Do you offer bulk orders for businesses?

How should I store your products?

Are your products suitable for people with dietary restrictions?

Do you offer subscription services?

How can I become a distributor or retailer partner?

Still have questions?

Why Choose Pravi Organic?

Chemical-Free

Traditional Methods

Fresh Delivery

Quality Assured